General Refund and Cancellation Policies
Shopili provides services that are specified in a proposal or an agreement and those services are typically delivered on monthly basis. Either the Client or Shopili my cancel the service by giving the other party a thirty (30) day notice prior to the the first (1st) day of the next billing cycle.
Shopili may also cancel the service in the event of: nonpayment by Client; violation of any term or condition of the Agreement and related agreements; or Clients use of the Service disrupts or, in Shopili’s sole and absolute discretion and/or judgment, could disrupt, business operations and/or hosting services; of if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Client as much prior notice as reasonably practicable.
Shopili services are provided on a monthly basis, therefore the client will be responsible for fees for services already provided and paid regardless of when the client provides notice of cancellation.
Cancellations can be requested via email or phone. Our official email address for cancellation/refunds is firstname.lastname@example.org, our official phone number is 08000148409
If Client has prepaid for services one (1), six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 60 days.
The cancellation procedure is subject to change without notice.
Refund for Services including Website Design, SEO, Blogging, Social Media and Consulting
Prior to starting all website design and search engine optimization (SEO) services, Shopili will provide to the client a proposal or agreement so that both parties are clear of all requirements before proceeding. A contract may be negotiated before starting a project but must be adhered to once client makes an initial payment and work is started by Shopili.
Shopili may accept a refund request in some special cases and at our discretion. An instance where we would accept a request for a refund would be if Shopili and client are unable to work together in a communicative and professional manner, where a mutual agreement is made. However, at least 3 attempts to rectify the situation must be made before project cancellation on either side. If this is the case the refund will always be if the amount of hours put towards the job less the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
Refund for Lack of Results
We provide no guarantee of results from any service we provide. Due to the nature of SEO, we cannot guarantee any level of visibility in online search or social media. Due to the nature of your industry and business, we cannot guarantee any level of results for your website. Therefore, we DO NOT provide any refunds or money back guarantees on services. This is a common practice with all responsible and professional interactive marketing companies. This is also explained by the fact that the behavior of search engine robots and changes in the ranking algorithms of all major search engines remain out of our control. What we guarantee though is that your website will be built and optimized in compliance with the latest search engine optimization policies, using only “white hat” techniques, which in combination with our high expertise and hard work will eventually lead to a noticeable increase in rankings and traffic.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.